Shipping Policy

At Tuum, we are committed to getting your new luggage to you as quickly and efficiently as possible. Please review our shipping policy below for details on delivery times, costs, and procedures.

1. Shipping Destinations

Tuum currently ships primarily within the continental United States.
For inquiries regarding shipping to Alaska, Hawaii, U.S. territories, or international destinations, please contact us directly at [email protected].

2. Shipping Costs

Shipping costs are calculated based on the weight and dimensions of your order, as well as your selected shipping method and delivery address.
You will see the exact shipping cost for your order displayed at checkout before you finalize your purchase.
From time to time, we may offer free shipping promotions. Any such offers will be clearly advertised on our website.

3. Processing Time

All orders are typically processed and shipped within 1-2 business days (Monday-Friday, excluding holidays) after your order is placed.
Orders placed on weekends or holidays will be processed on the next business day.

4. Estimated Delivery Times

Once your order has been processed and shipped, estimated delivery times are as follows:

Standard Shipping: 5-7 business days
Expedited Shipping (if available): 2-3 business days (additional costs apply)

Please note: These are estimated delivery times. Actual delivery times may vary due to factors beyond our control, such as carrier delays, adverse weather conditions, or unforeseen logistical issues.

5. Order Tracking

Once your order ships, you will receive a shipping confirmation email that includes a tracking number.
You can use this tracking number to monitor the status and estimated delivery date of your package directly on the shipping carrier’s website.

6. Shipping Carriers

We partner with reputable shipping carriers such as UPS, FedEx, and USPS to ensure reliable and efficient delivery. The specific carrier for your order will be determined based on your location and the shipping method selected.

7. Shipping Address Accuracy

It is crucial to provide an accurate and complete shipping address at checkout. Tuum is not responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer.
If a package is returned to us due to an incorrect address, you may be responsible for re-shipping costs.

8. Damaged or Lost Shipments

If your order arrives damaged, or if you believe your package is lost in transit, please contact us immediately at [email protected] or call us at +1 (229) 344-2185.
Please provide your order number and details of the issue, including photos of any damage to the packaging or product. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a suitable replacement.

9. Questions About Your Shipment

If you have any questions or concerns about your order’s shipment, please don’t hesitate to reach out to our customer service team:

Email: [email protected]
Phone: +1 (229) 344-2185