Return Policy

At Tuum, we want you to be completely satisfied with your luggage purchase. If for any reason you’re not, we’ve made our return process simple and straightforward.

Our Return Window

You can return most new, unused items in their original condition and packaging within 30 days of delivery for a full refund.

Eligibility for Returns

To be eligible for a return:

• The item must be unused and in the same condition that you received it. This means no signs of wear, scuffs, dirt, or damage.
• The item must be in its original packaging, including all tags, protective wraps, and any accessories that came with it.
• A proof of purchase (e.g., your order number or receipt) is required.

Please note: Items that show signs of use, damage not due to manufacturing defects, or are not in their original packaging may be subject to a restocking fee or may not be eligible for a refund.

Non-Returnable Items

For hygiene and other reasons, some items may not be returnable. These exceptions will be clearly noted on the product page. Please contact us if you have any questions about a specific item’s return eligibility.

How to Initiate a Return

1. Contact Us: To start a return, please email us at [email protected] or call us at +1 (229) 344-2185. Please include your order number and the reason for the return.
2. Receive Instructions: Our customer service team will review your request and provide you with detailed return instructions, including the return shipping address.
3. Package Your Item: Securely pack your item(s) in the original packaging, along with any documentation.
4. Ship Your Return: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Please note that it may take some time for your bank or credit card company to post the refund. If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately (within 7 days of delivery) at [email protected] with photos of the damage. We will work with you to arrange a replacement or refund as quickly as possible, and we will cover the return shipping costs for damaged or defective merchandise.