Frequently Asked Questions (FAQs)

Here are some common questions we receive about our luggage and services. If you don’t find the answer you’re looking for, please don’t hesitate to contact us directly!

Ordering & Shipping

• What are your shipping options and costs? Shipping options and costs vary depending on the size and weight of your order, as well as your delivery location. You can view specific shipping costs and estimated delivery times during the checkout process before finalizing your purchase.
• How long will it take for my order to arrive? Standard delivery typically takes 5-7 business days within the continental U.S. Expedited shipping options may be available for faster delivery. Please refer to the estimated delivery time provided at checkout.
• Do you ship internationally? Currently, Tuum primarily ships within the United States. Please contact us at [email protected] for any specific international shipping inquiries.
• How can I track my order? Once your order has shipped, you’ll receive a shipping confirmation email with a tracking number. You can use this number to track the status of your delivery directly on the carrier’s website.
• What is your return policy? We want you to be completely satisfied with your Tuum luggage. You can return unused items in their original condition and packaging within [X, e.g., 30] days of purchase for a full refund. Please see our full Return Policy page on our website for detailed instructions and any exceptions.

Product Information

• What’s the difference between hardside and softside luggage? Hardside luggage is made from rigid materials like polycarbonate or ABS, offering superior protection against impact and moisture. They’re great for fragile items and easy to clean. Softside luggage is made from flexible fabrics like nylon or polyester, often featuring external pockets for easy access and the ability to expand for extra packing space.
• Do your suitcases come with locks? Many of our suitcases, especially hardside models, come with integrated TSA-approved combination locks for added security. This allows airport security (TSA) to open and inspect your bag without damaging the lock. Please check the individual product description for specific lock features.
• Are your products covered by a warranty? Yes, Tuum offers a limited warranty on all our luggage products, covering manufacturing defects. The length and terms of the warranty vary by product. Please refer to the product’s description or contact us for specific warranty details.
• How do I clean my luggage? For hardside luggage, simply wipe the surface with a damp cloth and mild soap. For softside luggage, spot clean with a gentle fabric cleaner and a soft brush. Avoid harsh chemicals or abrasive cleaners that could damage the material. Always let your luggage air dry completely before storing.
• What are carry-on, checked, and personal item luggage? Carry-on luggage (or hand luggage) is a bag you take into the airplane cabin and store in the overhead bin. Personal items are smaller bags (like a backpack or purse) that fit under the seat in front of you. Checked luggage is larger baggage that you check with the airline to be stored in the cargo hold. Always check your airline’s specific size and weight restrictions for each category.